Support

Support

Frequently Asked Questions

General

How soon am I charged for my purchase?

A charge will immediately appear on your credit card statement under the name "Sheridan Books".

What are your refund and return policies?

Please confirm all purchases before you complete them as we are unable to provide refunds for digital content. If you need assistance with your purchase or would like to return printed materials please contact us using our Contact Us form.

Do I have to pay sales tax on my purchase?

In accordance with applicable law, we collect tax in all states. Sales tax is applied to the total amount of the order and is based on the shipment's destination state and local sales tax rates. Applicable sales tax is charged for electronically delivered products where required by local law. These items are considered to be "shipped" to the address that your order was billed to.

How do I log into my account?

Click on the "Login" link on the top right of the home page to get to the login screen. Type your credentials into the username and password fields and click the "Login" button to access your account. You may also log in here.

How do I change my password?

After logging in, click on My Account. Click on the edit tab (upper right, under My Account). Type your new password into the "password" and "confirm password" fields and save.  After logging in, you may also change your password here.

Whom do I contact for technical support?

Please use our Contact Us form for all technical-related questions. A representative will respond to your question within 24 hours.

Online eBook

What types of devices can I use to access my Online eBook?

Our online reader allows you to access your materials on any Internet-enabled device including tablets, smartphones, desktops, and laptops. Offline access is available, but no downloads are required!

What are the advantages to a web browser platform?

Our online reader provides a consistent design and experience across all browsers and devices, allowing you to focus on your eBook instead of learning the platform or downloading software.

What features come with my eBook?
  • Fast, easy navigation
  • Linked Table of Contents and bookmarking
  • In-text and marginal note taking
  • Highlighting of text, graphs, and images
  • Keyword search within text and notes
  • Note and bookmark organizer
  • Pen tool
  • Built-in dictionary
  • Offline access to most titles
  • Printing options on most titles
  • Flashcard creation
  • Personalized study guide
  • Collaboration and note sharing
How do I highlight, add notes to highlights, access the dictionary tool, or create a flashcard?

Click and hold down the left mouse button, then drag the pointer over the word(s) you would like to highlight or annotate. To delete a highlight or note, click on the annotation you would like to delete and select the trash can icon.

How do I add notes to any part of the page, highlight an area, enter my own text, or free draw?

Step 1: Select the pen icon located in the upper right-hand side of the tool bar, and select which tool you would like to use to make an annotation.

Step 2: Select the color of your text, note, or highlight.

Step 3: Click anywhere on your eBook to insert your annotation.

To delete or edit an annotation, select the annotation in the margin. This will allow you to move, edit, or delete an annotation.

Are my eBooks available without an Internet connection?

YES, our eReader offers an offline function where users can select a page range to cache within their browser for 10 days when wifi is not available.  This is not a downloadable eBook. To determine if your eBook will allow for offline access, select the settings icon when viewing the book.

How do I access Offline mode?

Note: You must have an Internet connection to activate Offline mode. Clearing your browser cache may disrupt the Offline functionality.

Step 1: Log in and navigate to your My eLibrary to select the eBook you would like to view in Offline mode. Select ‘Read Now’ to open your eBook.

Step 2: In the upper right-hand corner of the eReader, select the ‘Settings’ icon.

Step 3: Turn the Offline mode to ‘On’.

Step 4: Enter the pages you would like to have offline access to and click the ‘Go Offline’ button.

How do I create a flashcard?

Option 1: To create a flashcard from text within the eBook, click and hold down the left mouse button, then drag the pointer over the word(s) and select the ‘flashcard’ icon in the tool box that appears.

Option 2: To create a flashcard from the definition of a word, highlight the word and select the ‘Define’ icon (looks like a pair of glasses). Click the rectangular Flashcard icon next to the definition to create the flashcard. Create a new flashcard deck, or add the flashcard to an existing deck.

How do I study with Flashcards?

Step 1: Locate your flashcards by selecting the ‘Navigation’ icon (looks like three lines) in the upper left-hand corner of the screen and select ‘Study Flashcards’.

Step 2: Flashcards are automatically organized by chapter and the custom deck names you’ve created. Select ‘Study by Chapter’ or ‘Study by Deck’ to proceed to studying your flashcards.

Step 3: Select ‘All’ or the individual sections you wish to study flashcards for and select the ‘Start Flashcards’ button.

Step 4: As you study flashcards, use the arrow buttons on the side of each large flashcard to jump to the next or previous card. To view the other side, click directly on the flashcard.

Is printing allowed?

Yes, our online reader offers a printing function where users can select a page range to print.

How do I print my Online eBook?

Step 1: Log in and select the eBook you would like to print from your My eLibrary. Select ‘Read now’.

Step 2: Once inside your eBook, in the upper right-hand corner select the ‘printer’ icon.

Step 3: Select ‘Create a New Print Job’.

Step 4: Select an individual page number and click ‘Add Page’, or select a range of pages and click ‘Add Range’.

Step 5: The page(s) you are requesting to print will appear within the grey box. Select ‘Create Document’ to proceed with printing.

Please note: If you are printing more than 25 pages it may take up to 15 minutes to become available. Select the ‘Email Me When My Document is Ready’ to be notified when it’s finished.

How do I join a group within Collaboration?

Step 1: To enable this feature, select the ‘Navigation’ icon in the upper left-hand corner of the screen and click into ‘Collaboration’.

Step 2: To join a group, enter the unique 8-digit access code for that group and select ‘Join’.

When joining the session, your notes and highlights will be temporarily removed and the group creator’s notes and highlights will appear in your eBook. Select ‘Exit Session’ to view your notes and annotations again. You can return back to the group creator’s annotations at any time, so long as they keep their group enabled!

How do I share my notes and create a group within Collaboration?

Step 1: Select the ‘Navigation’ icon in the upper left-hand corner of the screen and select ‘Collaboration’.

Step 2: Select ‘Create a New Group’ and complete the fields.

Step 3: Share the 8-digit code with others to allow them to join your group and share your notes and highlights. Group members can switch back and forth between your shared notes, and their own!

For real-time collaboration you must join a session. Within ‘Groups you Manage’ you can locate the unique access code, join the session for real-time collaboration, remove users, or delete your group.

How do I create a study guide?

All of your annotations including highlights, flashcards, and notes will automatically be added to your study guide.

Step 1: Select the ‘Navigation’ icon in the upper left-hand corner of your screen and select ‘Create a Study Guide’.

Step 2: Organize your study guide by section or colors, or ‘Select All’. Then, select ‘Create Study Guide’ to view your automatic study guide.

*Click on any of your notes and select ‘View in Book’ to jump directly to that page!

Who do I contact if I’m having trouble viewing my Online eBook or digital content?

Please use our Contact Us form for all technical-related questions. A representative will respond to your question within 24 business hours.

Can I log in to two devices at one time to access my eBook or digital content?

No, you can only view your content on one device at a time because this file type is protected.

PDF eBook

Can I download my purchases?

Yes. After logging into our online eBook store, click on My Account at the top of the page, then click on My eLibrary. You may also access your My eLibrary here.

Can I read my PDF eBook offline?

eBook PDF titles that are DRM protected are readable offline on a computer or handheld device using the free software Adobe Digital Editions.

Offline content may also be read using any eReader compatible device, see our eReader Hardware Guide for more details.

How to Purchase & Download an eBook PDF with Adobe DRM on your iPad

Step 1: Add an eBook to your shopping cart.
DRM 1
Step 2: Click Checkout to purchase the eBook.
DRM 2
Step 3: Enter Your Billing Information
DRM 3
Step 4: Review and Complete Order
DRM 4
Step 5: After the purchase is complete, the eBook will show up in your Order Downloads. Click the file to download.
DRM 5
Step 6: Your iPad will prompt you to select a reader to open the file with. Select which app you would like to use.*
DRM 6       

DRM 6 2*Special Note: Bluefire Reader or Adobe Digital Editions must be installed and authorized with your Adobe ID on your iPad prior to purchase. 

If you receive a Download Error (right), please check to confirm that your Reader app is installed properly.

You can find instructions in the support menu to download and authorize Bluefire Reader and Adobe Digtal Editions.

 

 

 

 

How to Install & Authorize Adobe Digital Editions on your computer

Downloading eBooks purchased from our Bookstore to your PC is easy, and there are only a couple of simple steps to follow. An Adobe ID is required and necessary to ensure that your eBooks are accessible to only you on the devices that you authorize. Reading your eBooks on your PC will be done through the free Adobe Digital Editions software.

Step 1: Download and install Adobe Digital Editions from the Adobe website.
BlueFire 1

Step 2: If you do not already have one, visit the Adobe website to obtain a free Adobe ID.
Bluefire 2

Step 3: After you have installed Adobe Digital Edtions, authorize Adobe Digital Editions from the Help Menu.
Bluefire 3

Step 4: Select Adobe ID as the eBook Vendor and enter your Adobe ID and Password. Click Authorize.

Bluefire 4

 

 

To download these instructions, click here.

For complete instructions on how to purchase and download your eBook, click here.

How to Install & Authorize Adobe Digital Editions on your iPad

Downloading eBooks purchased from our Bookstore to your iPad is easy, and there are only a couple of simple steps to follow. An Adobe ID is required and necessary to ensure that your eBooks are accessible to only you on the devices that you authorize. Reading your eBooks on your iPad will be done through the free Adobe Digital Editions software.

Step 1:  Search in the App Store for Adobe Digital Editions and Install
BlueFire 1
Step 2: Once installed, you will see the home page with one sample eBook. To access the authorization settings, click the settings icon
Bluefire 2
Step 3:  Click Authorize
Bluefire 3
Step 4:  Enter your Adobe ID and Password. If you do not have an Adobe ID, you can create one by clicking Create an Adobe ID.
Bluefire 4
Step 5: Success!
Bluefire 5

For more information:

http://www.adobe.com/solutions/ebook/digital-editions.html

 

To download these instructions, click here.

How to Install & Authorize Bluefire Reader on your iPad

Step 1:  Search in the App Store for Bluefire Reader and Install
BlueFire 1
Step 2: Once installed, you will see the homepage with two sample eBooks. To access the authorization settings, click Info.
Bluefire 2
Step 3:  Click Authorize
Bluefire 3
Step 4:  Enter your Adobe ID and Password. If you do not have an Adobe ID, you can create one by clicking Create a free Adobe ID.
Bluefire 4
Step 5: Success! A message will appear stating the application is authorized.
Bluefire 5

For more information:

http://www.bluefirereader.com/

http://itunes.apple.com/us/app/bluefire-reader/id394275498?mt=8

To download these instructions, click here.

eReader Hardware Guide

*This chart is not all inclusive. Additional formats may be supported and additional reading devices are available.

Click here for a detailed list of eBook PDF  supported devices.

For more information on what software is required to view your purchased eBook PDF on a computer, eReader, or handheld device see the eReader Software Guide in the FAQs.

 

eReader Software Guide

The eBook format you choose must be compatible with your computer, handheld device, or eReader operating system, and the reader software you use.

Reader Apps Compatible with iPhone®, iPad®, and iPod®touch

Adobe Digital Editions - Is a free app compatible with iPad® that supports Adobe eBook DRM protected eBook PDF files.

Bluefire Reader - Is a free app compatible with iPhone®, iPad®, and iPod®touch that supports Adobe eBook DRM protected eBook PDF files. 

Reader Apps Compatible with Android

Aldiko - Is a free app compatible with the Android that supports Adobe eBook DRM protected eBook PDF files. 

Intro to eBooks

The term eBook refers to an electronic version of a printed book. eBooks can be read on a variety of devices in addition to eReader software on devices such as mobile phones and personal computers. The most important consideration when purchasing an eBook is what device you intend to purchase the eBook for.

Online eBook: Our Online eBook option allows you to access your content anywhere, anytime, and on all of your favorite devices, with no software to download! Our browser-based eReader means that you can access your eBook on any Internet-enabled device by simply clicking "Read now" from your My eLibrary. Once you have access to the eBook, you may choose to read it offline for ten days at a time.

See the Online eBook section on the FAQ tab for additional information.

PDF eBook: PDF eBooks are essentially electronic versions of the printed volume and thus include page numbering. PDF eBooks have a static layout with set page breaks. Although PDF eBooks do not automatically adjust to fit your screen, you can zoom in on a page or graphic. This format is best viewed on your computer or device with a larger screen. PDF eBooks are readable on your computer and iPad using Adobe Digital Editions (download for free) and on Android devices using Aldiko (download for free). Before downloading the eBook, you must authorize your device with an Adobe ID. Once you have downloaded the file onto your device, the PDF eBook can be read offline on that device.

See the PDF eBook section on the FAQ tab for additional information.

The eBook PDF format may be read on several eReader devices (Sony Reader or B&N Nook, for example). The Amazon Kindle uses the MobiPocket file format, which is not compatible with eBook PDF.  Record Research eBooks are not offered in this format because the MobiPocket file format is not supported by Adobe Digital Rights Management, which prevents users from sharing files electronically.

eReader devices are hardware devices that function primarily to display eBooks. Additional information can be found in the FAQ section.

eReader software is a program that allows the consumer to read eBooks on different types of hardware devices, such as personal computers or mobile phones. Additional information can be found in the FAQ section.